Bullion support topics
Answers to common account, pricing, fulfilment and verification questions for Iconic Bullion.
Account & Verification⌄
A verified Iconic Bullion account is required before purchasing bullion.
Buying Bullion⌄
Customer prices use an authoritative market snapshot plus the configured product-specific margin.
Live Pricing⌄
Market values will refresh approximately every five minutes from the approved provider.
Price Lock⌄
Eligible cart prices are locked for ten minutes and enforced by the backend.
Payment & Invoicing⌄
The current Bullion phase uses bank transfer after an order is created.
Pickup & Delivery⌄
Options and charges will be shown after the approved fulfilment rules are configured.
Returns & Cancellations⌄
The current approved Bullion scope has no normal cancellation or refund flow.
Serial Verification⌄
Public serial verification applies only to eligible Iconic-branded Bullion.
Wholesale⌄
Wholesale enquiries are available for trade and business customers.